Terms of Cooperation
- [PASS]A contract and a line-by-line estimate
- [PASS]Staged payment 30 / 40 / 30 — your risk is 30% at most
- [PASS]Scope changes — only after your approval
- [PASS]Code and rights — yours after payment for the stage
- [PASS]30-day warranty, 60 days for stores
01Contract
We work under a written contract. For turnkey projects, a contract for services with an estimate and a stage schedule in the annexes. For hourly services, a framework agreement and monthly acceptance acts.
We sign the contract electronically (Diia, Vchasno, DocuSign) or on paper — whichever suits you.
02Scope of work
The scope is fixed in a line-by-line estimate: what is included and what is not. Anything not described in the estimate is a separate task with a separate estimate.
We document scope changes during the work in a short annex: what changes, how much it costs, how it affects the timeline. Work starts only after your approval.
03Payment
By bank transfer. An invoice and an acceptance act for each stage or each month.
- Turnkey projects30% after signing · 40% after design approval · 30% after acceptance
- Fixed packages (audit, consultation)100% prepayment
- Hourly and supportmonthly in arrears, based on the hours report
- International clientsUSD / EUR, SWIFT or Payoneer
04Timelines
A schedule with demo and acceptance dates is an annex to the contract. If a delay is our fault, you get a 5% discount on the stage cost for each week of delay, up to a maximum of 20%.
If we wait more than 5 business days for materials, access or approvals from you, the timelines shift by that time. We flag the risk in the Friday report.
05Acceptance of work
We accept each stage against a checklist agreed in advance. After handover you have 5 business days to review and submit a list of comments.
We fix comments within the scope free of charge. If there are no comments within 5 business days, the stage is deemed accepted.
06Warranty
After launch we fix errors in our code free of charge: 30 days for websites, 60 days for online stores. The response time for a critical error is up to 4 business hours.
The warranty does not cover changes made by third parties, failures of hosting and third-party services, or new features.
07Rights to code and design
Property rights to the code, design and documentation pass to you after full payment for the relevant stage. The repository is on your account from day one.
We may show the project in our portfolio if you do not object. For NDA projects — only with your written permission.
08Confidentiality
We do not disclose access credentials, data or commercial information, either during or after our cooperation. On request, we sign an NDA before discussing details.
09Termination
Either party may terminate the contract with 10 business days' notice. You pay for the work actually performed, and we hand over everything done: code, mockups, access.
For support and outstaffing — 2 weeks' notice, with no penalties.