Website support: development hours, regression and monitoring.
A monthly plan for websites and stores after launch. Small improvements, updates, testing before releases and incident response, with a guaranteed response time.
Website support and maintenance is a monthly plan for websites and stores after launch: development hours, updates, regression testing before releases, monitoring and a task report. It suits owners who have no developer of their own. The base plan costs from UAH 8,000 a month, monitoring runs 24/7, and you can cancel with 2 weeks' notice.
Who support is for
What support includes
Hours that don't expire at once, transparent tracking and a person who knows your site.
Three plans, by volume and speed
- 24/7 monitoring
- Response within 1 business day
- Backups and security updates
- Everything in Basic
- Regression before releases
- Response within 4 hours
- Unused hours roll over to next month
- Everything in Business
- Incident response within 1 hour
- Automated tests in CI
- Monthly meeting
What the monthly report looks like
Every hour is tied to a task. You see what you pay for and what is planned next.
How we take over a website
- days 1–2AuditReview of code, server and backups.
- day 3SetupMonitoring, Sentry, access.
- monthWorkTasks from your list, regression.
- end of monthReportHours, incidents, plan.
What website support includes
We cover four areas, and each one is transparent to you:
- Development. Improvements and new features, Laravel and package updates, bug fixes.
- Testing. Regression before every release, a smoke test after deployment, checks of payment and delivery.
- Monitoring. Downtime alerts, errors in Sentry, control of SSL, domain and backups.
- Reporting. Hours tracked by task, a monthly report, a plan for the next month.
You see what you pay for: every hour is tied to a specific task. At the end of the month you receive a report with the completed work, incidents and a plan, so the conversation about the next period is based on facts, not feelings.
How much website maintenance costs and what affects the price
The price of website maintenance is made up of the plan and the number of hours. We offer three plans: Basic at UAH 8,000 a month, Business at UAH 16,000 and Pro at UAH 32,000. For other prices, see the pricing page.
| Factor | How it affects the price |
|---|---|
| Plan | It determines the number of hours, response speed and set of checks |
| Response speed | Basic: within 1 working day. Business: within 4 hours. Pro: within 1 hour for an outage |
| Regression and autotests | Regression before releases is included from the Business plan, CI autotests from the Pro plan |
| State of the code | Outdated code, missing backups or tests increase the scope of work at the start |
| Site complexity | Integrations with payment, CRM and delivery need more attention with every release |
If you hesitate between plans, start with the one that matches how critical the site is: Basic is enough for a business card site, an online store with orders usually needs Business, and Pro is chosen when downtime is expensive. Extra hours beyond the plan are charged at its rate, and we warn you in advance. Unused hours in the Business and Pro plans roll over to the next month.
Online store maintenance: what to pay attention to
For a store, downtime means lost orders, so online store maintenance differs from supporting a brochure site. We check payment and delivery after every release, watch for errors at checkout and notify you about updates in advance, such as a migration to a new Laravel version. Payment and delivery testing is part of regression, so typical failures at the checkout step are caught before a release, not after a customer complaint. If page speed worries you, read Core Web Vitals for store owners.
Website support works best when all tasks go through a single list. You write in Telegram or the tracker, we estimate the hours, agree on priority and do the work. This avoids small requests getting lost in correspondence and nobody remembering at the end of the month where the time went.
How we take a website on for support
- Days 1–2. Audit: review of the code, server and backups.
- Day 3. Setting up monitoring, Sentry and access.
- During the month. Tasks from your list and regression before releases.
- End of month. Report: hours, incidents, plan.
We take on sites we didn't build too. The first 2–4 hours go to the audit and getting familiar with the code, and they are included in the first month.
When support is not needed, and what makes Tochno different
Support doesn't replace developing a new project, but it complements it well. A support plan doesn't fit if you need a single one-off job: then hourly development or a separate audit is simpler. Don't take it for a site that isn't launched yet either. First you need website development or a store build. And if what you need is not support but a full-time person on your team, consider a dedicated specialist.
Support is combined with testing, since every release goes through QA before customers see a bug. You always know who exactly works on your site and don't explain the context each time. You see incidents with their causes and the plan for the next month. For why manual and automated testing complement each other, read manual vs automated testing. To choose a plan, fill in the brief.
Do you take on sites you didn't build?
Yes. The first 2–4 hours go to an audit and getting familiar with the code, and they are included in the first month.
What if the hours run out?
Extra hours are billed at the plan's rate. We warn you in advance.
Do unused hours expire?
In the Business and Pro plans, they roll over to the next month.
Can I cancel?
Yes, with 2 weeks' notice. No penalties.
How much does website maintenance cost?
Support starts at UAH 8,000 a month (the Basic plan). Business costs UAH 16,000 and Pro UAH 32,000. The plan determines response speed, the number of checks and the set of services, so the choice depends on how critical your site is.
How long does it take to start support?
Roughly up to three days. In the first two days we review the code, server and backups, and on the third we set up monitoring, Sentry and access. After that we work through your task list and run regression before releases, and you receive the first report at the end of the month.
How is support different from a one-off job?
Support is a monthly plan with guaranteed response, monitoring and regression, while a one-off job closes a single task. If the site brings in orders, a plan is more reliable: you don't look for a contractor after every failure, and hours can be planned ahead.
What do you need from me to take the site on for support?
Provide a link to the site and access to the code, server and hosting. It also helps to tell us about known problems and plans for the coming month. We do the audit and monitoring setup ourselves, and they are included in the first month.
Tell us about your website.
We reply within 2 business hours. An estimate with a price and timeline range follows within 1 day.